SuperSTAR Upgrade Service
Our upgrade service for the SuperSTAR suite helps streamline the cyclical process every organisation has to tackle in keeping their systems and applications up to date. Upgrades can also leverage new and improved functionality delivered with each SuperSTAR release to help make your business processes more efficient and to get the most value from your investment in Space-Time Research’s technology.
Every organisation is different in how they use the SuperSTAR suite, the size of their deployment and the technical and business environments within which the software is used. Recognising this, Space-Time Research provides an initial consultation as part of its upgrade service. An experienced Space-Time Research consultant will spend time on site reviewing your current SuperSTAR deployment and deliver an upgrade strategy and quotation tailored to your organisation’s circumstances and needs.
Benefits
Taking advantage of our upgrade service can help you:
- Minimise disruption to your normal operating processes by ensuring a faster and more streamlined deployment of your new SuperSTAR release.
- Minimise the risk of encountering unforeseen issues during or after the upgrade by leveraging, up front, the knowledge and skills of our experienced consultants.
- Increase the value you get from your SuperSTAR implementation by ensuring your business and technical staff understand how they can take advantage of new and changed functionality to the benefit of your organisation.
The Process
Space-Time Research’s Services team has a proven methodology for implementing and upgrading SuperSTAR systems. The key stages are:
Assessment
A review and assessment of an organisation’s existing SuperSTAR deployment is conducted, out of which is delivered an upgrade plan and quotation. The upgrade plan will define your organisation’s key technical dependencies and business requirements, identify risk factors and map out a pathway to achieving a successful upgrade.
Implementation and Testing
With the upgrade plan in place our consultant can then assist your IT staff to deliver the SuperSTAR upgrade across your test, production and other applicable environments.
The new release is installed and configured in a controlled process. Once the base environment is in place our consultant can then assist with any additional upgrade tasks identified during the assessment phase, such as:
- Rolling forward existing customisations that had been applied to the old release.
- Converting old SuperSTAR database formats to the latest supported.
- Cleaning up or replacing processes that were wrapped around the old installation that were identified as being redundant or inefficient because of improvements to the SuperSTAR suite.
Throughout this phase specific test actions are applied to ensure each component is working as expected, both on a functional level and within the context of your business processes. Once user acceptance testing has been completed the upgraded solution is promoted to production.
Knowledge Transfer
As part of the upgrade service our consultants can deliver a workshop to the individuals who use and administer your SuperSTAR environment. The workshop would focus on bringing your staff up to speed on the latest product features so your staff can take full advantage of what the product has to offer for your organisation’s business objectives.
How Would the Upgrade Service Work for You?
To learn more about the Upgrade Service, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it .