Contact Support

If you have a technical problem or a question about the use of any SuperSTAR product, please log a Support Request by emailing our This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it

General Checklist Prior to Logging a Support Request

Before you log a Support Request, please ensure that you have worked through the following checklist:

• Verify that you are working with a supported version of SuperSTAR software.
• Verify that you are working with a supported software environment.
• Check the documentation provided with the product to see if you are using the software correctly.
• Determine if the problem is reproducible.
• Attempt to reproduce the problem using one of the sample databases shipped with the SuperSTAR suite.
• Note any recent changes made to your system or associated systems including:

• version of SuperSTAR software
• version of database or operating system, etc.
• changes to server or client components
• changes to security settings.

• Check to see if the problem has occurred before by searching your organization’s issue tracking system, if one exists.

• Check if the symptoms you are experiencing are described in the documentation provided with your product.

• Check the SuperSTAR FAQ for any information that may be relevant

• Check out SuperSTAR FORUM for other users who may have experienced the same or similar problems.

• Check out the Product Advisories for notices of the same or similar problems.

Space-Time Research Support Center Days of Operation

Space-Time Research's Customer Support Center operates from our corporate headquarters in Melbourne, Australia. The Support Center is closed on weekend and designated local holidays. These dates are as follows:

You can also contact our support center using any of the methods below: